RETURN & REFUND
RETURN POLICY
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
PERSONALIZED ITEMS
All personalised and custom-made items — including products with a custom name, initials, or text — are non-refundable and non-returnable unless the item arrives damaged or defective.
If your personalised order arrives with a print error or manufacturing defect, please contact us at hello@junehaus.co within 7 days of delivery with a photo of the issue and your order number. We will arrange a replacement or full refund at no cost to you.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
DO YOU OFFER FREE RETURNS?
Yes! Returns are free for all orders.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
LOST, STOLEN OR DELAYED PACKAGES
Once an order has been handed over to the shipping carrier, June is not responsible for lost, stolen, or delayed packages. If you experience an issue with delivery, please contact the carrier directly or reach out to us and we will do our best to assist.
REFUSED SHIPMENTS
If your package is unable to be delivered, and is returned to sender, you will be refunded once the order has been received and processed in our warehouse. Orders returned to sender cannot be re-shipped, so please place a new order for your items.